Refund Policy

1. Refund Eligibility

At Boost Leveling, we strive to provide high-quality services to all our customers. We understand that sometimes circumstances may require a refund. We offer refunds under the following circumstances:

• Service not started: Full refund if we haven't begun working on your order within 48 hours of payment
• Service delay: Partial or full refund if we significantly exceed our estimated completion time (more than 50% longer than estimated)
• Service quality: Partial refund if the service does not meet the agreed-upon specifications or quality standards
• Technical issues: Full refund if technical problems on our end prevent us from completing the service
• Double charging: Full refund if you were accidentally charged twice for the same service

Each refund request is evaluated on a case-by-case basis, taking into account the specific circumstances and the nature of the service ordered.

2. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or through our website's contact form
2. Provide your order number and a detailed explanation of why you're requesting a refund
3. Include any relevant evidence or documentation to support your request (screenshots, correspondence, etc.)
4. Our team will review your request within 48 hours and respond with a decision
5. If approved, refunds will be processed to the original payment method used for the purchase

We aim to make the refund process as smooth and transparent as possible. Our customer support team is available to assist you throughout the process.

3. Refund Timeframe

Once approved, refunds are typically processed within 3-5 business days. However, it may take additional time for the funds to appear in your account, depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-7 business days
• Other payment methods: Varies by provider

If you haven't received your refund after the expected timeframe, please contact your payment provider first, then our customer support if the issue persists.

4. Non-Refundable Services

The following situations are generally not eligible for refunds:

• Services that have been completed according to the specifications and quality standards
• Requests made after 14 days from the service completion date
• Services where the customer has violated game terms of service, resulting in account penalties
• Services where the customer provided incorrect account information or specifications
• Services canceled by the customer after significant work has been completed
• Special or custom orders that were created specifically for the customer

However, we evaluate each situation individually and may make exceptions based on specific circumstances.

5. Partial Refunds

In some cases, we may offer partial refunds based on the percentage of the service that has been completed or the nature of the issue encountered. Partial refunds are calculated as follows:

• 0-25% service completion: Up to 75% refund
• 26-50% service completion: Up to 50% refund
• 51-75% service completion: Up to 25% refund
• 76-100% service completion: No refund unless quality issues are identified

For quality issues, the refund amount will be determined based on the severity of the issue and the cost to rectify it.

6. Cancellation Policy

You may cancel an order at any time before the service begins for a full refund. If the service has already started, the refund amount will be determined based on the progress made:

• Pre-start cancellation: 100% refund
• Early-stage cancellation: 75-90% refund
• Mid-stage cancellation: 40-60% refund
• Late-stage cancellation: 0-30% refund

To cancel an order, contact our customer support team as soon as possible with your order details and cancellation request.

7. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Our primary goal is customer satisfaction, and we will work with you to resolve any issues with your order.

In certain circumstances, we may offer alternatives to monetary refunds, such as:

• Store credit for future services
• Service upgrades or enhancements
• Extended service period
• Complementary additional services

8. Dispute Resolution

If you are not satisfied with our decision regarding your refund request, you may escalate the issue to our management team for further review. We are committed to resolving all disputes fairly and transparently.

In the unlikely event that we cannot reach a mutually satisfactory resolution, you may have recourse through your payment provider's dispute resolution process or relevant consumer protection agencies.

9. Changes to This Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. The revised policy will apply to all orders placed after the effective date of the revised policy.

For orders placed before a policy change, the refund policy in effect at the time of purchase will apply.