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Customer Support
At Boost Leveling, we're committed to providing exceptional customer support. Our dedicated team is here to assist you with any questions, concerns, or issues you may encounter while using our services.
Frequently Asked Questions
Ordering Process
Q: How do I place an order?
A: Simply browse our services, select the one you need, customize your requirements, and proceed to checkout. You'll receive confirmation once your order is placed.
Q: Can I customize my order?
A: Yes, most of our services offer customization options. You can specify your preferences during the ordering process.
Account & Security
Q: Is my account information secure?
A: Yes, we implement industry-standard security measures to protect your information. We never store sensitive data like passwords in plain text.
Q: Do I need to share my game account details?
A: For certain services that require direct access to your game, you'll need to share your login credentials. We have strict security protocols in place to protect your information.
Payments & Refunds
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, cryptocurrency, and various regional payment methods.
Q: What is your refund policy?
A: Our refund policy varies by service. Please refer to our Refund Policy page for detailed information.
Service Delivery
Q: How long will my order take to complete?
A: Estimated completion times are displayed on each service page. Actual times may vary based on order complexity and current workload.
Q: Can I track the progress of my order?
A: Yes, you can track your order's progress through your account dashboard. You'll also receive updates via email.
Support Channels
We offer multiple ways to get help:
- Live Chat: Available on our website 24/7 for immediate assistance
- Email Support: [email protected] for general inquiries
- Phone Support: 081222054811 (9 AM - 6 PM WIB)
- Help Center: Browse our knowledge base for self-help resources
- Discord Community: Join our Discord server for community support
Reporting Issues
If you encounter any issues with our services, please provide the following information when contacting support:
- Your order number or username
- Detailed description of the issue
- Screenshots or videos (if applicable)
- Steps to reproduce the issue (if applicable)
- Any error messages you received
This information helps us resolve your issue more quickly and efficiently.
Emergency Support
For urgent issues related to account security or active orders, please contact our emergency support line at 081222054811 or use the "Emergency" option in our live chat.
Our emergency support team is available 24/7 to address critical issues.
Contact Us
Need assistance? We're here to help!
Email: [email protected]
Phone: 081222054811
Live Chat: Available on our website